Privacy Policy

This policy explains how we handle personal information collected through this website. It does not cover data processed on behalf of clients within our remittance or core banking platforms, which is governed by the relevant client agreement.

1. Who we are

TheFXSoft ("we", "us") is a fintech software company with its head office at Level39, One Canada Square, Canary Wharf, London, England, E14 5AB. [Registered company name, company number and registered office address.] For the purposes of UK data protection law, we are the controller of the personal information described in this policy.

2. Information we collect

• Enquiry form: your name, company, email address, phone number (optional), the product or service you're interested in, and your message.
• Email and phone contact: any information you choose to share when you contact us directly.
• Technical information: our hosting provider may process basic technical data such as IP address and browser type in server logs, for security and to deliver the website.

3. How we use your information

• To respond to your enquiry, arrange demos and provide quotes.
• To route your enquiry to the right team (Remittance, Core Banking or other services).
• To keep the website secure and working properly.

Our lawful basis is our legitimate interest in responding to business enquiries, or taking steps at your request before entering into a contract.

4. Who we share it with

We don't sell your personal information. We use a small number of service providers to run this website:

• Hosting: the website is served by our hosting provider.
• FormSubmit delivers enquiry form submissions to our inbox.
• Fonts: Inter is self-hosted by this website (no third-party font request).

Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards recognised under UK data protection law.

5. How long we keep it

We keep enquiry information for as long as needed to deal with your enquiry and any resulting business relationship, and then for no longer than [24 months] unless we're required to keep it longer.

6. Your rights

Under UK GDPR you have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to data portability. To exercise these rights, contact us at [privacy email address].

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

8. Contact

TheFXSoft, Level39, One Canada Square, Canary Wharf, London, England, E14 5AB. Email: [privacy email address].